2021-11-02
Are you a salesperson who loves to develop relationships while solving problems? If so, keep reading!
We are looking for a Customer Service Representatives to join our
team!
As a Certified B Corp® OMISTA Credit Union exists to provide a better way to bank. OMISTA provides complete banking products and services delivered with honesty, fairness, and trust. We are committed to providing solutions to enhance the financial wellbeing of our personal banking and small-to-medium size business banking customers. When you “Bank Local” with OMISTA, all money and profits stay in NB creating greater prosperity for our shared economy and communities.
THE POSITION
Reporting to the Branch Manager, the Customer Service Representative (CSR) is responsible for responding to customer and potential customer inquiries and assisting customers in finding the product or service that best suits their needs. The CSR is the first point of contact, and as such, this
position is instrumental in building and retaining positive relationships.
Responsibilities:
• Respond to customer and potential customer inquiries
• Analyze needs and assist customers in determining the product or service that best meets their needs.
• Know all credit union products to best serve the customer
• Process daily teller transactions in an efficient, accurate and pleasant manner
THE IDEAL CANDIDATE
Hard Skills
• Strong computer skills
• Good understanding of financial terminology and financial principles
• Organized
• Ability to work accurately
• Ability to adapt to new concepts quickly
Power Skills
• A passion for exceptional customer service
• Excellent communication skills and the ability to answer questions and solve problems
• Ability to cultivate client relationships, as well as acquire new clients
• Desire to grow with the company
Experience
• Experience in customer service
• Experience in handling cash
• Financial services experience is definitely considered an asset
Education and Training
• A certificate and/or diploma in business from a post-secondary institution or sufficient experience in lieu of education
JOB SUMMARY
Employment Type: Permanent Full Time
Required Travel: No
Location: Oromocto or Fredericton
Work Environment: Branch
Pay Type: Salaried & Bonus
Pension: Yes
Benefits: Yes
Application Deadline: November 12, 2021
Email resume to: careers@omista.com
We appreciate your interest in OMISTA! Only those candidates selected for an interview will be contacted.
Contact: Jackie Jardine – careers@omista.com
Closing date: November 12, 2021